Answers to Questions
Visitors often have questions about the Swissphone solutions
available on this website. These systems can be complex,
especially if you are not entirely familiar with the
technologies being used. We have created some of the
important FAQs and answers so that things are a little
easier to understand, and if you're a 'pro' then great you
probably won't need the FAQ page.
Also remember that we always have on hand specialists that
can advise regarding alerting or critical messaging simply
by calling 0843 506 6000 and there's absolutely no
obligation. Of course, we can also arrange a site visit if
you really are serious about a system whether you want to
replace an old system from other companies or if you intend
crating a new solution from scratch.
Typical Frequent Questions Solutions & Services
Paging is the fastest and most reliable means of
communication when critical messages need delivering
securely and at speed. The networks and solutions we
provide will also allow the incorporation of other
technologies for messaging which is not deemed to need
an immediate response - crash bleeps and first aid
pagers for example.
Swissphone is a Swiss technology manufacturer which has
been developing mission critical systems and solutions
to partners globally for the last 50 years. Swissphone
invest heavily in the solutions they provide to ensure
that your investment is future proofed.
Whilst we pride ourselves on having the best equipment
for paging we are a solutions provider. Swissphone
understand the market and as such offer not only a
paging system but a messaging platform. Our messaging
platforms allow for messaging to and from a host of
devices such as pagers, mobile phones, APPs, Dect, Email
Swissphone provide a gateway known as SGUARD. The SGUARD
is a server based system that will allow you to
interface to a multitude of different possibilities. Not
only would you be able to interface to the fire alarm or
nursecall you would also be able to expand on this to
heartbeat monitors, heating & air conditioning controls
to gate access the possibilities are endless.
Depending on the needs of each client / site we would
design a system accordingly. Swissphone has IP
connectivity to all of its equipment so we are able to
expand to multiple sites across the LAN network. This
allows one main hub to be centrally located and smaller
transmitters to be placed on additional locations.
This is a common question we receive from our NHS
customer and with Swissphone we can offer both
Voice paging is the traditional way
for crash teams to receive a call in most NHS hospitals
were standard paging is used to contact staff that are
seen as less urgent in nature. The issue when replacing
the incumbent voice solution is generally the cost.
Changing from a Voice to a digital solution would allow
you to replace a bleep system at a faction of the cost
whilst offering you the ability improve user
interaction. Digital( alphanumeric) will allow staff to
send crash calls to two way bleeps and get responses
from them that they are attending the call giving
switchboard the peace of mind that the messages have
been received and attended.
Whilst we offer both
options with exceptional expansion possibilities on
both, we would discuss with you whichever best fits your
Swissphone offer exceptional support contracts to our
clients. The majority of the solutions we provide can be
remotely maintained, with the customers pre approval.
This combined with local first line support gives you
the confidence that no matter what arises you are in
We will initially attend your premises to discuss with
you your needs and what you would like to achieve with
the systems. Alongside this we would perform a coverage
check to make sure that we are able to achieve 100% site
From this we are able to design a
solution to meet your specification and expectations and
offer you a quote.
Unfortunately due to every site and requirement being
unique and each individual organisation having different
processes this is hard estimate. This can however be
advised after our initial visit to determine what
equipment is required.
Swissphone pagers are some of the most robust devices on
the market offering you a pager which is not only drop
tested to 2m in height but also has an IP67 rating -
making the device waterproof for 30 minutes in 1m of
water. This type of certification will reduce the amount
pagers that you see needing to replaced due to damage.